TRANSIT, HANDLING & ORDER CUT-OFF TIME

Transit Time:

Our standard delivery time within the United Kingdom is typically 8-12 business days (Monday – Friday). This period does not include the time needed for order processing, which generally takes about 1-2 business days.

Order Cut-off Time:

Orders submitted before 4 PM on business days (Monday–Friday) will be processed and dispatched on the same day. Orders placed after this time will be processed the following business day.

Handling:

We take great care in packing and handling your orders to ensure they arrive in excellent condition, which may require 1-2 business days.

Free Shipping:

Enjoy free shipping on eligible purchases at chromhearts. We offer complimentary delivery on select orders, ensuring your premium products arrive swiftly and securely. Discover the convenience of shopping with chromhearts and take advantage of our free shipping options today.

TRACKING

Order Tracking:

After your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. Use this number to check the status and location of your package. Please allow a few hours for the tracking information to update in the system.

Tracking Issues:

Should you encounter any problems with tracking your order or if you do not receive your tracking information within the expected time frame, please contact our customer support team at support@chromhearts.store.

CANCELLATIONS

Cancellation Process:

To cancel an order, promptly contact our customer support at support@chromhearts.store. If the order has not yet been processed, we will cancel it and issue a refund. If the order has already been processed, cancellation may not be possible, but we will assist you with the return process.

INCORRECT ADDRESS

Address Verification:

It is crucial for customers to provide accurate shipping information. Please verify your shipping address for accuracy before finalizing your order. We are not liable for orders shipped to incorrectly provided addresses.

Address Changes:

Should you need to change the shipping address after placing an order, contact our customer support at support@chromhearts.store  as quickly as possible. We will attempt to accommodate your request, but changes cannot be guaranteed once the order is in process.

Undeliverable Packages:

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to organize reshipment. Additional shipping charges may apply.

FOR MORE INFORMATION:

Trade Name: chromhearts

Support: 24/7

Business Timing: 9:00 AM to 4:00 PM (Monday to Friday)

Business Number: +44 746-522-4287

Business Mailsupport@chromhearts.store

Business address:

15 Riverside Quay, Haverfordwest SA61 2LJ, United Kingdom